All features

Everything L4 Connect can do.

More than 110 features across calling, routing, AI, messaging, apps, contact center, integrations, reporting and security, all hosted and supported by L4 Solutions.

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Some features depend on the plan you choose. We'll confirm exactly what's included when we recommend your plan.

Calling essentials

The everyday call handling your team expects from a business phone system.

Call forwarding
Attended and blind transfer
Call parking and pickup
Call waiting
Hold with music on hold
Music on hold playlists and streaming
Call flip between desk phone and mobile
Call merge
Caller ID
Direct inward dialing (DID)
Direct outward dialing
Do not disturb
Speed dial
Dial-by-name directory
Distinctive ringtones
Busy camp-on (auto-redial)
Call allow and block lists
Emergency calling and notifications

Call routing & auto attendant

Send every caller to the right person, any time of day.

Auto attendant
Multi-level IVR menus
Multi-language and time-based menus
Business hours and holiday schedules
Ring groups
Call queues
Visual call flow designer
Caller ID and number-based routing
DNIS (route by number dialed)
Custom prompts and greetings
Boss-secretary call handling
Paging and intercom
Conference rooms
Hot desking

AI tools

Built-in AI that answers, listens and summarizes.

AI receptionist
AI call screening and routing
Call transcription
Automatic call summaries
Call sentiment analysis
Voicemail transcription
AI analytics across queues and agents

Voicemail, fax & messaging

Every message in one place, from voicemail to text.

Voicemail
Voicemail to email
Group voicemail
New-voicemail call-out alerts
Fax to email
T.38 fax
Business SMS and MMS
WhatsApp messaging
Facebook Messenger
Website live chat
Shared message queues
Bulk messaging campaigns

Apps & collaboration

Your office phone on every device, plus chat and video.

Apps for Windows, macOS and web
Apps for iPhone and Android
Presence and custom status
Team chat and file sharing
Video calls
Video conferencing
Screen sharing
Meeting scheduling
Audio conferencing
Shared company and personal contacts
Desk phone control from your computer
Headset integration
Door phone video preview

Contact center

Tools for front desks and teams that handle a lot of calls.

Automatic call distribution
Queue priority
Queue callbacks
Skill-based routing
Wallboards
SLA alerts
Listen, whisper and barge-in
Agent coaching
Operator panel with drag-and-drop call dispatch
Queue call logs
Missed-call follow-up tracking
Call disposition
Call recording
Agent and queue performance reports

Integrations

Connect your phones to the tools you already use.

Microsoft Teams
Microsoft 365 and Outlook
Microsoft Entra ID user sync
Google Workspace
Salesforce
HubSpot
Zoho CRM
Bitrix24
Odoo
Zendesk
Zoho Desk
Freshdesk
Call pop-up with customer record
Single sign-on (SSO)
Database contact sync
Open APIs

Reporting & administration

See what is happening and make changes easily.

Call logs and call detail records
Call reports
Scheduled report downloads
Call recording archiving
Web-based admin portal
Dashboard
Phone auto-provisioning
L4 Connect logo on phone screens
User roles and permissions
Bulk import and export
Event logs and notifications

Security & reliability

Hosted, monitored and protected by L4 Solutions.

Encrypted calls (SRTP and TLS)
Two-factor authentication
Password policy enforcement
Anti-hacking IP blocklist
Country and IP access rules
Outbound call limits to prevent fraud
Automatic backups
Hosted and monitored by L4

Not sure which features you need?

Tell us how your team works and we'll recommend the right plan.

Book a free intro